Privacy Policy

Last updated on 14 November 2022

The website and the Ralali Connect Application ("hereinafter referred to as the Ralali Connect Platform") are managed and operated by PT Raksasa Laju Lintang ("hereinafter referred to as Ralali Connect or Us"). The Privacy Policy was created to show that Ralali Connect is seriously committed to protecting and respecting your personal data online. The Privacy Policy regulates the protection of personal data including the collection, processing, analysis, storage, display, announcement, transmission, distribution, and destruction of your Personal Data. By visiting or using the Ralali Connect Platform, subscribing to our services, or making and signing an agreement with Ralali Connect relating to the Ralali Connect Platform, you are deemed to have read and agreed to the collection, use, disclosure, storage, processing, and handling of your personal data in accordance with the Privacy Policy.

This Privacy Policy is based on the laws and regulations governing the protection of personal data in the Republic of Indonesia, codes of practice, local guidelines or guidance regarding personal data protection.

1. Data provided independently by you and which Ralali Connect will collect:

  1. Device Information Ralali Connect collects device information used by you, not limited to the type of device used, operating system version used, unique device code, installed software information, service provider information, information about search engine usage (traffic data).
  2. IP Address When visiting the application, the IP address of your computer is registered to the Ralali Connect online system. The IP address is the numeric address of the computer used when visiting the application. The IP address is registered to allow Ralali Connect to track the device used in the event of misuse or unlawful acts in connection with visiting or using the application. Next, the IP address is used to get your approximate location (in city level).
  3. Personal Data Information
    1. At the time of registration, the required information includes mobile phone number, business name, business link, business description, business type, business address, business schedule, photo of store logo, photo of store banner, business channel.
    2. At the time of disbursement of your income, the required information includes the name of the bank, bank branch office, account number, and the name of the account holder.
  4. You hereby declare that the personal information as mentioned above that is submitted (input) to the Ralali Connect Platform is genuine, authentic, true, accurate, complete, not misleading, up to date, and it is your right to convey the information to Us.

2. Information Storage and Usage

We use data and information to provide you with products and services, answer your questions, create and grow your account, and ensure that you comply with the terms of use.

More specifically, we can store and use the personal information that has been collected to:

  1. Smoothness in providing services and features on the Ralali Connect Platform to you in an easy and effective manner.
  2. Tracking your business location when processing orders, where Ralali Connect will apply conditions to enter business locations for order delivery.
  3. Carry out the obligation to do all process activities and transactions carried out by you on the Ralali Connect Platform.
  4. Verify your data.
  5. Streamlining the communication process with you regarding any information that is deemed important, such as service changes, verification processes, and knowing the technological development needs of sellers registered on the Ralali Connect Platform.
  6. Execute your transaction disbursement to your bank account.
  7. Improve Ralali Connect service to you.
  8. Fulfilling legal obligations, to ensure the continuity of our operations in accordance with laws and regulations applicable.
  9. Perform processing, analysis, testing aimed at improving service, comfort, and security on the Ralali Connect Platform to you.
  10. Reducing the level of fraud in transactions that occur on the Ralali Connect Platform.
  11. Monitor or investigate transactions or activities that are carried out in violation of the law.
  12. Prevents potential illegal activities and ensures you and all users always comply with the privacy policies contained in this application by identifying irregularities in the signal or malware on your device and all users.
  13. Your data will be used on other Ralali platforms, including and Ralali Agent.

3. Dissemination of Information

  1. To facilitate communication and settlement of transactions between you and the seller registered on the Ralali Connect Platform
  2. For the smooth implementation of the Ralali Connect Platform in providing services to you.
  3. The Ralali Connect Platform will not share your information with third parties, other than to service providers related to the continuity of our services to you.
  4. In order to fulfill legal obligations or requests from law enforcement officials based on applicable legal provisions, we may disclose your private data.
  5. Ralali Connect works with third parties to provide you with the best Ralali Connect services, including but not limited to fraud prevention and/or illegal activity prevention. By agreeing to this privacy policy, you understand and agree that Ralali Connect will send your data as anonymous & aggregated data to third parties to improve Ralali Connect services and fraudulent management of misuse of payments and promotions (such services are provided by SHIELD through , owned by

4. Withdrawal of Approval and Account Deletion

  1. If at any time you, after registering and you want to withdraw your consent to the Ralali Connect Platform regarding this Privacy Policy through account deletion, please contact Ralali Connect at the contact listed at You will not be able to access your account again after deleting it.
  2. With or without prior notification to you, Ralali Connect has the right to unilaterally close the account, if according to Ralali Connect there is a requirement to delete it.

5. Modification

This Privacy Policy can be modified at sometimes by Us and you are advised to read and check the Privacy Policy from time to time, this modification is an integral part of this Privacy Policy. By continuing to use the Ralali Connect Platform services after such modification, you are deemed to have agreed and accepted this modified Privacy Policy.

6. Limitation of Liability

Ralali Connect is not responsible for the originality, authenticity, correctness, accuracy, and completeness of the personal data entered by you into the Ralali Connect Platform.